All questions related to your profile and managing it

• How can I change my password? 412
• I play in several clubs, can I have a single login? 256
• I have a single account across several clubs, how do I choose which club to display? 188
• A family member wants to become a member, can I add them? 140
• How do I book for a family member? 9
• I've lost my password. How can I recover it? 236
• How do I change my profile photo and information? 8
• I have several accounts: how do I merge them into a single login? 5
• How do I change the site language? 9
• How do I set my personal access code? 6
• My data: download, leave the club, delete my account 5
• How do I become a club member online? 20

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 141
• Why are some cells pink on the board? 368
• How can I make a booking 943
• How can I book with a guest? 246
• How can I edit a booking? 186
• How can I delete a booking? 291
• All courts are occupied. Can I join the waiting list? 71
• What payment methods are available to me for a booking? 100
• How to create an open booking 36
• How to join an open match 24
• Where can I find the court access code (door code)? 7
• How do I withdraw from an open match? 7
• How do I view my booking history? 18
• How do I see the weekly schedule? 11
• How do I find and book at another club? 12

How do I register for a camp or a school?

• Sign up for a tennis lesson 90

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 11
• How do I pay for a booking with my wallet? 15
• How do I split the payment with my partner? 12
• How do I use my restaurant vouchers? 7
• How do I view and pay my invoices? 10
• How do I download my certificates? 7
• How do I send money from my wallet to another member? 13

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 8
• How do I join my club's WhatsApp groups? 6
• How do I take part in the Défi-Plugin (challenge tournament)? 5

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 10
• How do I install the Plugin.ch mobile app? 13
• How do I choose the notifications I receive on my phone? 9
• Where can I find the messages sent by my club? 5

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 1
• The administration home page 4

• Manage access 42
• Manage membership cards 28
• Manage clubhouse 18
• Manage restaurant credit 11
• Manage email sending 8
• Manage invoicing 17
• Manage member groups 14
• Manage registrations 14
• Manage special days 9
• Manage offers 13
• Manage online payments 9
• Manage billing regions 8
• Manage the club manager 13
• Manage challenge tournaments 10
• Manage RFID validation 10
• Manage general settings 10
• Setting up the accounts (general ledger) 7
• Configure EBICS: connect Plugin.ch to your bank 6
• Gate access log 9
• Manage multiple buildings 9

• Create a new court 23
• Manage court groups 26
• Manage booking periods 34
• Manage court usage 23
• List, edit, or delete a court 15
• Manage sports 8
• Close courts 20

• Create a new season 16
• Edit or delete a season 19
• Open the winter season by copying last season 7
• Link a sport to a season 3

• Manage recurrence authorizations 16
• Manage restrictions 18
• Manage subscription type 28
• Create booking prices: per session or per season 5
• Check rates with the rate grid 2
• Manage non-member and pay-as-you-go deductions 11
• Booking without a subscription: the guest subscription 1

• Create an item 16
• Assign an item to a member 11
• Edit or delete an item 16
• Delete an item assigned to a member 9
• Import linked items from Excel 15

• Display the member list 28
• Create a new member 40
• View a member's detailed information 11
• Display a member's operational data 13
• Manage member subscriptions 17
• Import member data 14
• Print member cards 10
• Print and export the member list 12
• Charge an item to a member or a group 8
• Link a member to a group 8
• Edit and delete a member 11
• Search for a member 11
• Managing duplicates: merging two profiles 6
• Managing units to be deducted: personalised hours and non-members 4
• Manage Swiss Tennis licenses 8
• Topping up a member's wallet 8
• Find and reactivate a removed member 15
• Issue a certificate for a member 5
• Managing families 4
• Handling erasure requests (GDPR) 4

• Add a new sponsor 17
• Invoice sponsors 23
• Re-invoice sponsors 18

• Assign and remove a role 12
• Roles and access: create and edit a role 24

• Activating the Lessons module 18
• Creating lesson items 16
• Create, edit, and delete a lesson 15
• Manage lesson groups 15
• Manage lesson enrollments 20
• Prerequisite 23
• Invoice and reminder texts 11
• Teachers' schedule 10
• Grouped payments of registrations (basket) 6
• Change the rate of a registration 2
• Copy a lesson for the next season 5

• Complete management of equipment rental 14

• Find old invoice groups (archives) 17
• Invoice considerations and display 14
• Create invoices 20
• Send invoices by email 11
• Manage payment reminders 13
• Print invoices 9
• List and search invoices 16
• Edit and delete invoices 12
• Invoicing a membership fee or an item: what's the difference? 9
• Automatic reminders for e-mail invoices 1
• Keeping the accounts with the general ledger 3
• Manage family discounts 3
• Import accounts from Excel 4
• Carry an overpayment over to the next invoice 6
• How invoice dates are calculated 5

• List of bank payments 12
• Processing via bank files 10
• Process a manual payment 15

• Process installments 22

• Managing bookings in the schedule 44
• Configure and use open matches 21
• Manage the set times 8
• Create a promo code and use it 9
• Refund a fixed-hour session that was released and taken again 3
• Moving a booking and creating a recurrence in the schedule 4
• Creating and managing recurrences 2
• The weekly view and the all-sports view 7
• The cash journal and the history of a booking 5
• Manage cash register prices 6
• Offering items with a booking 9
• Deleted bookings and deletion records 8
• Replace a player on a fixed hour 10
• A fixed hour cannot be added: nothing is displayed 9

• Manage automatic emails 17
• Sending bulk emails 11
• Manage messages 17
• History of sent emails 11
• Writing an e-mail with the editor 6
• Birthday and inactive member e-mails 7

• Manage challenge tournaments 10

• Enable partner search 16

• The statistics dashboard 9
• Invoicing bookings from the statistics 2

• Access the program 27
• Booking by a member 31

• Creating and configuring a lesson 21
• Sign up for a tennis lesson 25
• Managing registrations (administrator) 22
• Managing groups and the schedule 21
• Tennis lesson invoicing 16
• Invoicing check and Youth and Sport export 9

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 5
• Adding and editing an employee 2
• Special cases: minor salary, young people, pensioners, LPP 4
• Running the monthly payroll 4
• Entering a compensated absence (army, maternity, illness, accident) 7
• The 13th salary and holidays for hourly employees 7
• Paying salaries and reconciling them with the bank 3
• Correcting an approved payslip 4
• Salary certificates and annual lists 5

You'll find all the questions about booking without an account

• How can I book if I don't have an account 859
• Where can I find available courts in my area? 120
• How can I edit/cancel my booking if I don't have an account? 141